In today’s rapidly evolving economic landscape, businesses in the Kingdom of Saudi Arabia (KSA) are navigating transformative changes driven by Vision 2030, digital transformation, and diversification initiatives across multiple sectors. From emerging industries such as renewable energy and tourism to the modernization of traditional sectors like
Why Your Hospitality Staff Training Isn't Working: Guest Expectation Research
In Saudi Arabia’s rapidly evolving hospitality industry, guest experience has become the defining factor in whether hotels, resorts, and restaurants succeed. Major international brands and local operators alike are investing heavily in staff training programs to improve service standards. Yet, many executives find themselves asking the same quest